Customer Service Representative

Company: Nationwide Employment Solutions 
Location: Nashville, Tennessee

• Salary: $26,000   -   $38,000
• Category: Customer Service
• Date Posted: 03/08/2010
• Travel Required: 0%
• Security Clearance: No
• Work Type: Full-Time
• Company Type: Private
• Contact: Confidential
• Contact Phone: (877) 343-5627 

Job Description

Serves customers by providing product and service information; resolving product and service problems.

* Attracts potential customers by answering product and service questions; suggesting information about other products and services.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Maintains financial accounts by processing customer adjustments.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

Job Requirements

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Job Benefits

* Comprehensive Medical, Dental, and Vision Plans
* 401(k) Retirement Plans
* College Savings Plan and Tuition Reimbursement
* Paid Time Off, Holidays, and Sick Days