Service Specialist II - Computer Networks and Building Autom

Company: Siemens 
Location: Juneau, Alaska

• Salary: Not Specified
• Category: Transportation
• Date Posted: 02/09/2012
• Region: Alaska-Juneau
• Travel Required: Not Specified
• Security Clearance: No
• Work Type: Any

Job Description

Service Specialist II - Computer Networks and Building Automation

Company Siemens Infrastructure and Cities
Division IC - Building Technologies - Building Automation
Functional Area FS - Field Service
Location AK - Juneau
Req ID 109945 Job Type Regular
Job Time Full-Time
Experience Level Mid Level
Required Education Associates Degree or equivalent experience
Required Travel 40%

Company Description
The newly-created Siemens Infrastructure and Cities (IC) Sector is focused on providing answers that last for America's aging urban infrastructure. IC will offer solutions to make cities of all sizes more sustainable and competitive, turning them into the places where both people and businesses can thrive.

Siemens' portfolio for intelligent infrastructure solutions includes complete traffic and transportation systems, intelligent logistics, efficient energy supply, and environmentally compatible building technologies. Siemens also provides ways to modernize the way power is transmitted and distributed to enhance the smart consumption of electricity.

The Infrastructure and Cities Sector is comprised of five divisions: Building Technologies, Low and Medium Voltage, Mobility and Logistics, Rail Systems and Smart Grid.

Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.

Job Description
Performs service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation system and components according to service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service projects. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem. Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs. Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable. Experience with computer systems, server operating systems and computer networks (LAN) is required. Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working engineering and programming background preferred. Skilled in programming, job start-up and checkout, and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.