Supervisor impress key

Company: OfficeMax 
Location: Bonita Springs, Florida

• Salary: Not Specified
• Category: Retail / Fashion / Grocery
• Date Posted: 02/08/2012
• Region: Florida-Ft. Myers/Naples
• Travel Required: Not Specified
• Security Clearance: No
• Work Type: Any

Job Description

Position Requirements
# Must possess high school diploma or equivalent; some college preferred
# Work full-time hours on a variety of day and evening shifts as needed,
including weekends; broad availability
# Have a valid driver#s license and insurance and maintain an excellent
driving record. Operate vehicle in safe and courteous manner, reports
all incidents or accidents to manager
# Ability to interact with customers and associates in a professional
and courteous manner
# Proven track record of meeting/exceeding sales goals
# Have good attention to detail and the ability to maintain composure
while supervising multiple tasks
# Ability to demonstrate and promote teamwork
# Familiar with PageMaker, Freehand, Illustrator, WordPerfect, Quark
Express, Photoshop and Microsoft Office; working knowledge of Macintosh
and Windows based computers and modem based communications. DTP
experience preferred
# Ability to convert documents from hard copy format to electronic
format through scanning/keyboard entry
# Ability to calculate prices and provide accurate quotes to customers
# Able to lift, move or carry medium-weight objects (up to 55 pounds)
and climb 8# to 10# ladders
# Able to stand and move about for extended periods of time; reach,
bend, stoop, etc.
Position Summary
The ImPress Supervisor is responsible for the positive contribution to
the customer's shopping experience by effectively training, supervising
and directing ImPress associates while providing an example of excellent
customer service.

Position Responsibilities
1. Direct the activities of ImPress team members and set an example of
outstanding customer service.
2. Ensure accurate and timely processing of all customer requests for
ImPress services.
3. Train associates on ImPress products and services and enhance the
staff's sales techniques to improve sales volume.
4. Ensure that ImPress is properly stocked, clean and well organized and
supply orders are maintained to required levels.
5. Partner with the Supervisor, Sales Manager. and Store Manager on
sales and marketing strategies to increase sales, including
inside/outside canvassing efforts.
6. Ensure that all appropriate orders are sent to the hub store whenever
necessary Communicate large customer "leads" to Corporate Account
Managers.
7. Ensure daily communication with all team members utilizing huddle
meetings; review all store/corporate communications; maintain ImPress
communication binder.
8. Observe and watch for loss prevention issues and advise management of
any unusual activity and train team members in the loss prevention
program.
9. Manage the custom order programs provided by various vendors and
ensure prepayment. Monitor sales associate compliance to ordering
procedures and vendor compliance to timely and quality performance.
Resolve all order issues directly with the vendor.
10. Act as sales leader as designated by scheduling needs, ensure
customer service standards are met, address issues that arise as
appropriate and follow-up with management for resolution.
11. Perform register sales transactions quickly and accurately in
accordance with established cash control procedures and customer service
guidelines.
12. Provide feedback to management regarding the performance of ImPress
associates.
13. Responsible for all information communicated through the weekly
Operations Update.
14. Understand the store sales and profit plan and how ImPress impacts
the plan.
15. Read and follow direction provided on the daily news page of @Max
Retail.
16. Participate in discussions conducted on the communication devices,
including answering questions, assisting team members when needed,
offering praise to team members, and participating in ongoing training
as a means of better serving customers
17. Provide assistance in all areas of the store based on business need;
perform all other tasks and assignments as requested by Store
Management.
18. Live and promote OfficeMax Core Values, Brand Essence and Mission.
19. The position responsibilities outlined above are in no way to be
construed as all encompassing. Other duties, responsibilities and
qualifications may be required and/or assigned as necessary.
Retail # ImPress