CRM and Channel Management Strategy Consultant - Industrial

Company: IBM 
Location: Tulsa, Oklahoma

• Salary: Not Specified
• Category: Information Tech / Computer
• Date Posted: 02/07/2012
• Region: Oklahoma-Eastern/Tulsa
• Travel Required: Not Specified
• Security Clearance: No
• Work Type: Any

Job Description

CRM and Channel Management Strategy Consultant - Industrial Sector

Job ID GBS-0441586 Job type Full-time Regular
Work country USA Posted 19-Jan-2012
Work city - Any, Job area Consulting & Services
Travel Up to 4 days a week (home on weekends-based on project requirements) Job category Consultant
Business unit ConServ Job role Business Transformation Consultant
Job role skillset CRM Strategy
Commissionable/Sales-Incenti ve jobs only No

Job description
The CRM Marketing, Sales and Service Transformation (Consultant) role requires the candidate to understand the business challenges of our Industrial sector clients and, through working with both client and IBM staff, develop solutions to those challenges that:

* Solve the client's business and technology challenges by utilizing your deep understanding of the industrial sector industry and your ability to apply CRM transformations solutions; and,

* Provide high quality "trusted advisor" advice to customers to ensure appropriate service transformation solutions are proposed.

As a Consultant, you will lead project teams and be responsible for overall successful delivery of CRM transformation solutions to IBMs core industrial clients. You will develop deep relationships within the client organization and build effective cross-functional teams across diverse stake holder groups including client business and technical organizations, IBMs domestic and global delivery organizations, and third party software vendors.

The appropriate candidate must have experience delivering CRM transformation solutions. You must have excellent client relationship skills, demonstrated effective team building, performed successful negotiations, developed winning proposals and have a track record of consistently exceeding aggressive goals.

This individual will have direct involvement in business case development & performance measurement. The consultant must have deep understanding of Industrial Marketing, Sales and Service operations. This individual provides hands-on leadership, direction & mentoring to the team and manages client relationships. Preferred Candidates should have hands-on process transformation experience in at least 3 full lifecycle successful Marketing, Sales and Service Transformation projects & be a subject matter expert in CRM processes & operations.

This position requires travel 4-5 days per week.

Locations: Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Cinci. , OH; Columbus, OH; Cleveland, OH; Dallas, TX; Denver, CO; Detroit, MI; Hartford, CT; Houston, TX; Kansas City, MO; Los Angeles, CA; Miami, FL; Minne. , MN; NYC and surrounding areas; Phila. , PA; San Fran. , CA; Tulsa, OK; and Wash. , DC

Required

* Bachelor's Degree
* At least 4 years experience in CRM Transformation to include at least one of the following: sales, marketing and service process, organizational and technological redesign.
* At least 4 years experience in analysis of processes and assess gaps with best practices/benchmark performance indicators; assess process maturity level; decompose processes and assess perf. down to work task and work step lev.
* At least 4 years experience in the creation of business cases, documenting relevant costs and benefits, as well as value creation. Ability to recommend opportunities to increase product offerings, market share and revenue.
* At least 3 years experience in documentation of business and/or technical requirements and complete the gap analysis to leading CRM applications, e. g. SAP CRM, Oracle (Siebel) CRM, Salesforce. com, Unica, Aprimo.
* At least 2 years experience in creating and managing project teams, with ability to include project task/activity planning, resource planning, client relationship, issue and risk management, change control.
* At least 3 years experience in one or more of the following industry verticals: aerospace, defense, petrochemical, automotive, hi-tech, electronics, industrial products
* At least 2 years experience in interaction with and presentations to VP/Director-level executives and ability to act as the client's trusted business advisor.
* At least 2 years experience in analysis of leading trends impacting Chief Marketing Officers and Chief Sales Officers, as sales and marketing management, and develop thought leadership and/or points of view documents
* At least 2 years experience in participation on teams responding to RFPs; ability to prepare responses, including estimating work effort by skill; proven ability to present responses and achieve sales opportunities.
* At least 2 years experience in creation and deployment of B2B marketing, sales and service strategies to increase revenue and/or decrease costs and understand social/digital media strategies and how they are applied.
* Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
* English: Basic knowledge

Preferred

* Master's Degree
* At least 8 years experience in CRM Transformation to include at least one of the following: sales, marketing and service process, organizational and technological redesign.
* At least 8 years experience in analysis of processes and assess gaps with best practices/benchmark performance indicators; assess process maturity level; decompose processes and assess perf. down to work task and work step lev.
* At least 8 years experience in the creation of business cases, documenting relevant costs and benefits, as well as value creation. Ability to recommend opportunities to increase product offerings, market share and revenue.
* At least 6 years experience in documentation of business and/or technical requirements and complete the gap analysis to leading CRM applications, e. g. SAP CRM, Oracle (Siebel) CRM, Salesforce. com, Unica, Aprimo.
* At least 5 years experience in creating and managing project teams, with ability to include project task/activity planning, resource planning, client relationship, issue and risk management