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Customer Service Specialist
Company: MCR Safety
Location:
Memphis, Tennessee
- Salary: Not Specified
- Category: Customer Service
- Date Posted: 05/21/2012
- Region: Tennessee-Memphis
- Travel Required: 0%
- Security Clearance: No
- Work Type: Full-Time
- Company Type: Private
- Contact: Confidential
- Tracking Number: 2012-2
- Contact Fax: Confidential
- Contact Phone: Confidential
Job Description
We are MCR Safety! A leader in the personal protective equipment industry globally manufacturing and distributing an assortment of gloves, glasses, garments and other safety gear for work and play. We are committed to bringing our customers products that work as hard as they do. Our service levels set the bar for the industry and consistent quality is the foundation for MCR Safety. Come join our team!
JOB SUMMARY:
The Customer Service Representative is primarily responsible for performing customer service activities and sales support on product information and goods purchased; also providing support in all daily business activities.
Normal work schedule will be approximately Monday - Friday, 8:00 am to 5:00 pm.
Essential Functions, Duties & Responsibilities:
Responsibilities include, but are not limited to the following:
Attend to customer needs regarding product information, product availability and
pricing
Receive, enter and process customer orders and sample requests
Coordinate order information with warehouse to ensure delivery of products
Communicate backorder and order status information to customers
Provide sales support to outside sales representative
Answer multi-line phone system
Perform light typing
Other duties as assigned
Job Requirements
KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of: Basic telephone, general office, math/accounting and customer service procedures; basic computer operations, SAP and word processing & spreadsheet programs, specifically Excel spreadsheet.
Ability to: Read, write, perform basic research, compose and communicate effectively both verbally and in writing, handle multiple tasks, follow directions, and work safely in an office environment. Must be able to prioritize work, have strong time management skills and utilize computer for email communications, word processing and spreadsheet software.
WORKING CONDITIONS: Office 95%, Warehouse 5%; some lifting, up to 30 pounds.
EDUCATION REQUIREMENT:
High School Graduate or Equivalent; 2 years college a plus.
Job Benefits
MCR offers an excellent compensation and benefits package including: a competitive salary, medical, dental, vision and life and disability insurance. We offer a profit sharing/401(k) plan with company contributions, paid holidays and vacations.
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