Guest Experience Auditor - Northern Jersey

Company: 7-Eleven 
Location: Verona, New Jersey

• Salary: Not Specified
• Category: Retail / Fashion / Grocery
• Date Posted: 01/22/2012
• Region: New Jersey-Northern
• Travel Required: Not Specified
• Security Clearance: No
• Work Type: Any

Job Description

Join the team that is leading the World in Convenience. Based in Dallas, Texas, the company operates, franchises and licenses approximately 7, 000 stores in the U. S. and Canada. Of the close to 6, 000 stores the company operates and franchises in the United States, more than 4, 700 are franchised. Overseas, 7-Eleven licensees and affiliates operate more than 29, 700 7-Eleven and other convenience stores in countries including Japan, Taiwan, Thailand, South Korea, China, Hong Kong, Malaysia, Mexico, Singapore, Australia, Philippines, Indonesia, Norway, Sweden and Denmark. Guest Experience Auditor Position DescriptionThis role is responsible for objectively assessing the guest experience against defined 7-Eleven operational standards and assisting Store Operators and Field Consultants in action planning improvement areas. As ? othe keeper of operational standards?? , this role will serve as a critical resource and business partner for the Field Consultants and Market Managers, with three primary responsibilities: 1. Evaluating store execution against 7-Eleven standards regarding cleanliness, customer service and quality (approx 55% of time). 2. Consulting/influencing Store Operators and Field Consultants on targeted action planning and training/calibrating FCs, MMs and Franchisees on 7-Eleven standards, as needed (approx 30% of time) 3. Evaluating trends/themes across stores and making recommendations to address (approx 10% of time) Note: Remaining 5% of time will be spent completing some administrative work (scheduling, reporting, etc) The Guest Experience Auditor will evaluate around 100 stores each month. Each store visit is expected to take approximately 1-1/1/2 hours, with half the time being spent evaluating the store and the other half spent reviewing the evaluation and consulting with the Store Operator on quality and service action plans. The evaluations will be conducted throughout 1st and 2nd shifts, from 5:00am-9:00pm. Overnight travel will be minimal for approximately 90% of Guest Experience Auditors. The remaining 10% might travel 25%-50% of their time. Candidate / Accountabilities / Key Skills /RequirementsKey accountabilities of the job include the following: Plan monthly store evaluation calendar Evaluate stores against 7-Eleven cleanliness, customer service and quality standards Assign evaluation score and review with Store Operator Assist Store Operator in action planning issues Document evaluation results into on-line system Assist in re-evaluating stores that score below 70 Partner with Field Consultants to review evaluation results and trouble-shoot performance gaps Complete key trend/theme analysis across stores on a weekly basis and recommend appropriate action to address common issues Serve as the subject matter expert on 7-Eleven operational standards by training and aligning Field Consultants, Market Managers and Store Operators, as needed. Key Skills/Knowledge In-depth knowledge of 7-Eleven operating standards Ability to partner/influence FCs, MMs and Store Operators Strong attention to detail Strong analytical & problem resolution skills Good communication skills Strong time management skills High objectivity and integrity Requirements Bachelors Degree or Relevant Retail Experience required Strong attention to Detail Organizational and time management skills Dependability to execute work as scheduled Ability to Travel 25%-30% of the time What? Ts In It For You? 7-Eleven is committed to creating an environment that encourages and rewards excellence, providing a range of benefits that includes: Competitive salary and bonus incentives. Medical, dental, vision and life insurance benefits, Vacation pay, Profit Sharing/401(k) Plan, Short-term and long-term disability benefits, Company vehicle after completion of training program, Tuition reimbursement, Adoption assistance, And more? Apply directly at: http://careers. 7-eleven. com/All_Jobs. html