Machine Field Service Tech. (Oklahoma City)

Company: Warren Equipment Company 
Location: Oklahoma City, Oklahoma

• Salary: Not Specified
• Category: Utilities
• Date Posted: 01/21/2012
• Region: Oklahoma-Central-Oklahoma City
• Travel Required: Not Specified
• Security Clearance: No
• Work Type: Any

Job Description

Company Logo:
Requisition Number: 12-958
Job Title: Machine Field Service Tech. (Oklahoma City)
Area of Interest: Technician

Company: Warren CAT

City: Oklahoma City

State / Province: Oklahoma

Job Description: Summary:
This position is responsible for performing certain repairs and maintenance critical to the health of the product. This may include; Safety and Priority Service Letters issued by Caterpillar and or other manufactures, inspections required in our Planned Maintenance Program, and repair & installation of Product Link units. This position will also be responsible for any Caterpillar Field Follow earth moving machines.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
*Requires specific CAT product knowledge of diesel, electrical, electronic, hydraulic, mechanical and pneumatic systems and components.
*Complete assigned jobs and task to meet flat rate times and re-do metric.
*Work safely and follow all WCAT safety policies and procedures.
*Complete related paperwork and access databases required to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
*Follow contamination control and HAZMAT rules and regulations
Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
*General knowledge of basic hand tools, air tools, precision measuring tools and instruments, lap tops, diagnostic software and cranes and rigging equipment
*Requires the ability to provide accurate quotes and pricing estimates to the customer.
*Diagnose and troubleshoot problems, give recommendations for repairs and make all critical machine and engine repairs and adjustments.
*Test and verify correct operation of all repairs and adjustments.
*Apply general failure analysis and procedures to determine proper diagnosis

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

*Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.
*Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
*Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
*Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
*Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
*Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
*Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
*Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
*Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
*Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
*Safety - Observes safety procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
*Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or suggest three to five years related experience and/or training; or equivalent combination of education and experience.

Language Skills
This position requires the ability to read and comprehend simple instructions, short correspondence, and memos and the ability to write simple correspondence. The position also requires ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and the ability to compute rate, ratio, and percentages. Ability to calculate figures and amounts such as percentages, area, circumference, and volume as required.

Reasoning Ability
Ability to apply a basic understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations is required.

Computer Skills
To perform this job successfully, an individual must have knowledge of Database software; Internet software; Manufacturing software and Order processing systems.

Certificates, Licenses, Registrations
Clean driving record and CDL for field assignment
Must be at least 21 to be assigned and operate field vehicle
Successfully complete Work steps assessment
Will be certified prior to operating a forklift and/or man-lift
May be required to complete DOT physic