Outpatient Access Assoc

for University of Rochester in Rochester, NY

Job Description

Opening

Full Time 40 hours Grade 006 Medicine - General Medicine

Schedule

HOURS BETWEEN 7:30AM-6PM; 8 HR SHIFTS TO MEET DEPARTMENT NEEDS

Responsibilities

**Position Summary:**

Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge capture and charge entry, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management. Responsible for accurate and timely input of date into Flowcast. Assures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Upon satisfactory completion of 6 months probation, and competence in performing all activities of role, the Outpatient Access Associate will advance to Outpatient Access Specialist.

**Typical Duties:**

Complete the tasks of registration, charge capture and charge entry, appointment scheduling, eRecord task management, In Basket management and telephone encounter management. Achieves and maintains proficiency in provision of excellent customer service, accuracy of data, and efficiency of work.

Performance analysis: Coordinates daily efforts to edit and correct registration and billing errors, monitors charge entry and reconciliation of area charges, ensures accuracy of patient schedules, identifies ways to reduce follow-up, repetitive or corrective work.

Training: Provides training to other clerical staff on all aspects of department-specific work, including orientation to registration, charge entry, and customer service. Acts as information resource for all Departmental staff in regards to registration and billing activities. Attends educational programs for department at direction of supervisor and teaches other staff.

Appointment scheduling: Maintains and updates appointment scheduling resources, reports to Supervisor suggestions for increasing efficiency, allocates rooms to providers as available, coordinates multiple schedules and monitors for changes in availability and overbooking, and coordinates and schedules procedures and tests.

Financial account management: Establishes financial arrangements, on a daily basis reviews management reports on visit and charge data, reconciling these reports with services provided. Where appropriate, follows-up with providers to reconcile discrepancies, and provides recommendations to Supervisor for updates to charges.

Customer interaction: Opens a telephone encounter in eRecord when patients have clinical questions, assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a focal point for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.

Other duties: Provides support for Departmental activities including monitoring inventory of supplies, supply ordering and maintenance clinic services (escorting patients, witnessing consent signatures, etc. ). May assist with clinical tasks related to escorting patients to rooms and opening the encounter in eRecord.

**Qualifications:**

High School diploma and 2 years related work experience; or an equivalent combination of education and experience. Prefer medical terminology experience. Demonstrated ability to word process documents and enter data into a database. Demonstrated skills related to achievement of customer satisfaction. Demonstrates ICARE values.

*EOE Minorities/Females/Protected Veterans/Disabled*

*Job Title:* Outpatient Access Assoc

*Location:* Medical Faculty Group

*Job ID:* 187916

*Regular/Temporary:* Regular

*Full/Part Time:* Full-Time

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