Field Service Representative | Merritt Island, FL - Job.com

Field Service Representative

for Brunswick in Merritt Island, FL

Job Description

The position of Field Service Representative is responsible for field repair, maintenance and warranty replacement on all Yachts. The Field Service Representative is a member of our Quality Assurance team and assists assuring the quality of our product through detailed reporting of all field repairs and customer concerns. DUTIES AND RESPONSIBILITIES ? Work closely with Customer Service team to perform approved warranty repairs. ? Perform effective and efficient field service repairs on all Sea Ray Yachts. ? Manage the problem-solving process of complex marine product failures in the field ? Ensure compliance with ABYC and other marine regulations for safe vessel operation ? Recommend long and short term repair solutions to assure customer satisfaction ? Assist in product quality assurance in the field and at the manufacturing level. ? Create detailed written reports for management and customer service teams ? Provide assistance in the new model integration process ? Must be willing to travel up to 75% of workweek for extended periods. ? Other duties as assigned. QUALIFICATIONS AA degree preferred Minimum 5 years experience in repair and troubleshooting of multiple systems on large marine vessels. Detailed knowledge of Sea Ray yacht product line, both current and previous models Strong communication and customer service skills to instill customer confidence and satisfaction Strong working knowledge of MS Word and Excel Extensive knowledge of ABYC requirements to assure customer safety ABYC certification preferred Large-vessel Captain's License also preferred

QUALIFICATIONS AA degree preferred Minimum 5 years experience in repair and troubleshooting of multiple systems on large marine vessels. Detailed knowledge of Sea Ray yacht product line, both current and previous models Strong communication and customer service skills to instill customer confidence and satisfaction Strong working knowledge of MS Word and Excel Extensive knowledge of ABYC requirements to assure customer safety ABYC certification preferred Large-vessel Captain's License also preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, and protected veteran status.

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