Level One Personnel is recruiting for a high volume call center located in Baltimore, MD. We are looking for dependable and energetic Fluent Spanish - English bilingual Customer Service Representatives. In addition to providing general client and customer service, the Bilingual Customer Service Rep is also responsible for facilitating the communication between our customers/employees/vendors and Spanish speaking individuals with limited English proficiency. At least 1 year of previous experience preferred but will consider the right candidate looking for a career change.
Customer Service Representatives are responsible for handling inbound calls in a fast-paced call center.
Daily job duties include, but not limited to:
Handle questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Direct requests and unresolved issues to designated resource.
Record details of inquiries, comments, and complaints in the company database.
Communicate and coordinate with internal departments as necessary.
Other duties as assigned.
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
Must have high school diploma.
1-2 years experience in a high volume call center strongly preferred, but not required.
Call center is open from 7am to 6pm, must be able to work an 8 hour shift within that time frame. Overtime may be required some, not all days of the week.
Must have excellent oral and written communication skills.
Must be able to display a high degree of professionalism when dealing with internal employees and managers, as well as with external customers.
Must have strong attention to detail and display organizational skills.
Ability to retain detailed or important information from managers, team leads, and/or customers.
Must have pleasant, friendly way of dealing with customers and other employees.
Must maintain knowledge of customer service principles and practices.
Must be able to work independently as well as in a team environment.
Continually maintain knowledge of company products and services.