Strategic Account Manager jobs in houston texas | Job.com

Strategic Account Manager Jobs in houston texas

Showing 1—18 of 2,958

STRATEGIC ACCOUNT MANAGER - HEALTHCARE

Crothall in Houston, TX
8 Days agoHospitality / Hotel / Travel                                                                                                               Reports to: GM Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker ’ s Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go to www. crothall. com. SUMMARY: The Strategic Account Manager (SAM I) position is designed to assist in collaborating and coordinating the activities between the customer and the designated Crothall laundry operations.   The SAM goals include: excellent customer satisfaction, customer retention, increased product line opportunities, inventory management, documentation & reporting and supporting the Crothall Laundry operations, delivery and administrative teams.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Liaison:   A resource, educator, trainer, and problem solver between each client/customer and Crothall ’ s management team to ensure that all aspects of the linen program are consistently achieved. Customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Crothall and the customer ’ s facilities. Focus areas for SAM Is include: Inventory management, linen par levels and implementing Crothall ’ s Linen Cost Management systems and procedures. SAM Is report directly to the General Manager.   Healthcare institutions we serve are 24x7; SAM I must address customer issues promptly and follow up is critical.   CORE PERFORMANCE COMPETENCIES   Education and Training Educate and provide in-service training to customers in all relevant areas of Crothall ’ s linen program. This objective will be achieved through liaisons with each customer's key contacts in areas such as Supply Chain, Nursing, EVS and/or Linen Distribution.   Role Activities Linen Committee (set-up and coordinate) Linen Cost Management expertise       Linen Awareness Day coordination and fulfillment Internal distribution analysis LOIS utilization (Linen Opportunity & Impact Study)                 Par level analysis and adjustments as necessary (ongoing) Product Line evaluation and linen specification expertise Linen security   opportunities   Physical inventory coordination               Infection control   knowledge HLAC knowledge and   training                   Linen utilization, analysis Ordering procedures   Quality Assurance Program The implementation of a laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS score at hospitals.   (HCAHPS is a standard hospital survey of 27 questions encompassing all hospital functions including nursing, EVS, linen, etc. with key results that are important to QA benchmarking in the hospital arena. )   Infection Control Coordinate with the Infection Control Practitioners from each hospital system to ensure that Crothall ’ s laundry is in compliance with the accounts Hospital's Infection Control Plan and surpassing any applicable State regulations.   Linen Cost Management (LCM) Implement the Crothall Linen Cost Management program of utilization & inventory management.   The process includes working closely with customers Linen Distribution Manager to compose accurate utilization data, collaborate on appropriate benchmarks and establish goals for linen use. Inventory management is key in both storage & supply areas as well as all user areas of customer's facility.   Establish relationships with Nurse Managers, Department coordinators and other "end users" to collaborate on Linen Use Policies and Bed Change Policies in their facilities.   Establish and/or work closely with facility Linen Committees to establish item product and utilization goals and best practices and identify excess linen use and linen abuse.   Customer Service Tracking and Metrics The SAM I position requires training certification on Linen Master which is Crothall ’ s Route Accounting system for billing and product tracking. This certification will include acquiring key competencies to provide current & historical data for customer and Crothall information needs. The role will require knowledge of customer Service Agreements and working with the GM regarding renewals.             This also includes but is not limited to the following tasks: Conducting client audits of billing, inventories and loss. Recording visits and   interactions at client locations with Crothall ’ s approved Client Visitation Report. Prompt communication of   and recording of customer service issues to include problem resolutions   REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Progressive experience and/or the ability to be trained in: Knowledge of industrial laundry operations Linen Cost Management programs and systems Distribution systems Inventory Control Systems Knowledge of healthcare clinical experience Customer service “ skills ” Contract manage     Minimum acceptable training and experience skills for the SAM I role: Excellent verbal and written communications skills The ability to make presentations to groups of varying size The ability to deal with the diversity of people from numerous cultures and backgrounds in a professional manner The ability to handle multiple priorities in a pressured “ fast-paced ” work environment The SAM I role represents the company and must be well groomed in appearance. The ability to maintain customer and company information confidentiality The ability to learn technical aspects of the job requirements SAM I ’ s must balance customer and provider position and coordinate a service oriented attitude with an operations cognizance. Possess a motor vehicle driving record acceptable to Crothall/Compass Policies & Procedures. Ability to travel with overnight stays up to an estimated 20% of the time. Minimum of two years college education or previous account management experience. Apply to Crothall today! Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer.   At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.   …
Previous 1 2 3 4 5

Free Email Job Alerts

Have the latest "Strategic Account Manager" jobs in "houston texas" delivered to your Inbox.

Thank you for signing up for Email Job Alerts


Register and find the right job for you.

Register and find the right job for you.

Why Register?
  • Get weekly job alerts
  • Upload your resume
  • Use our career tools

Register now & start applying for jobs.

Why Register?
  • Apply to Matching Jobs
  • Get Weekly Job Alerts
  • Post Your Resume
() -

Register now & start applying for jobs.

Why Register?
  • Apply to Matching Jobs
  • Get Weekly Job Alerts
  • Post Your Resume
() -

Register now & start applying for jobs.

Why Register?
  • Apply to Matching Jobs
  • Get Weekly Job Alerts
  • Post Your Resume
() -

Register now & start applying for jobs.

Why Register?
  • Apply to Matching Jobs
  • Get Weekly Job Alerts
  • Post Your Resume
() -